Co-production – where service providers and users work together as equals to develop and deliver services – is at the heart of the way I try to work. But how do we measure how effective it is for everyone involved? Put it another way, what does good look like?
Today I saw co-production in action. Commissioners want to achieve a different experience for patients. They worked with a patient champion group to develop the tender. Together they defined the outcomes and experience that they wanted to see delivered.